You do not need to jump through hoops to deal with us. After 30 years in the jewellery trade we have seen how complicated some companies can be, not us.... We like to make dealing with us as simple and friendly as possible. We make our jewellery to order here in our workshop so it can adjusted as needed. Different lengths, Different stones, different variations and we can even add lava stones to make the bracelets into essential oil diffusers. We will try and accommodate any requests.